Shipping policy

 

 

All orders are processed within 3-5 working days (excluding weekends and public holidays) after receipt of the order confirmation e-mail. You will receive another notification when your order has been dispatched. 

Please be aware that there may sometimes be delays due to a high volume of orders or problems with the postal service that are beyond our control, such as a general strike.

For calculated shipping prices: The shipping costs for your orders will be calculated from the weight of your parcel and displayed at checkout.

 

Price and estimates for national shipping (Portugal): 
Shipping option: Standard delivery 

 

 

 

 

 

 

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Price and estimates for European shipping: 

Shipping option: Standard delivery 

 

 

 

 

 

 

 

 

 

 

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Price and shipping estimates for the United States of America: 

Shipping option: Standard shipping 

 

 

 

 

 

 

 

 

 

 

 

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Price and estimates for shipping Rest of the World: 

Shipping option: Standard delivery 

 

 

 

 

 

 

 

 

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Your order may be subject to import taxes (including VAT) which are added when the order arrives in the destination country. Mil Prendas is not responsible for these charges if they apply, and they are the responsibility of the customer. How can I check the status of my order?

When your order has been dispatched, we will send you an e-mail notification with the tracking number so that you can follow the status of your order. Please allow 48 hours for order tracking information to be updated on the Post Office or carrier's website. 

If you do not receive your order 10 days after receiving the dispatch confirmation e-mail, please contact us at milprendas1989@gmail.com, giving your name and order number so that we can resolve your problem.

 

Shop collection 

You can save on postage by opting for in-store collection at: Rua do Comércio nº35, 8500-633, Portimão, Portugal. After placing your order and selecting "in-store collection" at checkout, your order will be prepared and ready for collection within 1 - 2 working days. We will send you an e-mail when your order is ready, along with directions. 

Our opening hours for order collection are 10am-7pm Monday to Saturday. Please have your order confirmation email to hand when you come to collect your order.

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Refunds and returns policy

Thank you for shopping at Mil Prendas!

We offer refunds and/or exchanges within the first 15 days of your purchase. If 15 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.

Refunds are made in the form of credit to be used on any other item available in the store, subject to existing stock.

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Eligibility for Refunds and Exchanges:

Your item must be unworn and in the same condition as when you received it.

The item must be in its original packaging.

To complete the return, we require a receipt or proof of purchase.

We only offer refunds for items sold at the normal price; sale items cannot be returned.

If the item in question was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are faulty or damaged. If you need to exchange something for the same item, please email us at milprendas1989@gmail.com. 

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Goods not covered

The following goods are not covered by the returns policy:

• Gift cards

• Ceremonial items

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Partial refunds are granted (if applicable)

Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.

Any item returned more than 15 days after delivery.

Once the return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and you will be sent a credit to spend in-store within a certain number of days.

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Delayed or missing refunds

If you still haven't received a refund after 7 working days, please contact us at: milprendas1989@gmail.com and or phone number: 915818490 or 925454928

Shipping

Please do not send the product back to the manufacturer. It should be sent to the following address: Rua do Comércio, nº35 8500-633, Portimão, Portugal.

You will be responsible for paying the shipping costs for returning the item.

Shipping costs are not subject to refund!

Depending on where you live, the time it takes for your product to reach you may vary.

Please note that we cannot guarantee that we will receive your returned item.